Does Mi have return policy?
Dear Valued Customer, Mi Store Management will exchange or refund products provided the following conditions are met: The product is accompanied by the original receipt. The product is sealed and in its original condition. The product to exchanged or returned within 15 days from the date of purchase.
Xiaomi warrants the original purchaser that your Xiaomi Product shall be free from defects in materials and workmanship under normal use during the warranty period. Except otherwise provided by applicable law, the warranty lasts and is provided for 2 years.
How do I place a replacement request? Please contact our customer care services at 1800 103 6286. For circumstances that require further inspection, you will be required to visit nearest Xiaomi Authorized service center with the defective device, box, all tags/manual and the original invoice.
Return Policy – Changed Your Mind
Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice. For all 'changed mind' returns shipping must be prepaid and insured.
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
When an order is cancelled, it takes about 5-7 working days for the product to return to our warehouse. After it is received at the warehouse, the refund is initiated and it takes 3 days to process the same.
Any issues relating to the Product, customer may send an email to service.my@xiaomi.com, or contact the Customer Service Center: 1800-81-2486 (Monday to Friday 09: 00-18: 00 pm).
For handset, air purifier and accessory defects under normal use circumstances and at the discretion of the company, Xiaomi shall provide free of charge repair and/or replacement services within the warranty period.
Samsung – three to six years. Huawei – two to four years. Xiaomi – two to four years. Oppo – two to three years.
Merchandise with factory defect or damage may be returned and exchanged within 7 days from the date of receiving your order. Returned items will still be subject to inspection and evaluation. For return and exchange requests, please email us your complete order information form at online.sales@xiaomistoreph.com.
How do I return a purchase?
Bring the item to the store, along with all original packing materials and accessories. Identify why you want to return the item. Before heading back to the store, you should know why you want to return the item; e.g., you bought the wrong item, you don't need it anymore, or it doesn't work.
- ALL RETURNS ARE SENT TO ELECTRIC SCOOTER UK, UNIT 2, MINERVA HOUSE, CALLEVA. PARK, ALDERMASTON RG7 8NA.
- ALL ITEM(S) ARE SENT TRACKED / RECORDED DELIVERY.
- EVERYTHING IS IN THE ORIGINAL PACKAGING.
- WE DO NOT COVER THE COST OF RETURNS AND YOUR INITIAL POSTAGE IS NON-REFUNDABLE.
On average, you'll make about $5 per charged scooter.
The full scooter is covered, including the electronics and battery, for 2 years from purchase. Xiaomi warrants that the products are free from defects in materials and workmanship under normal use and use in accordance with the respective product user manual, during the two year warranty period.
For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund.
If you signed up over the phone or online
You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. This is called a 'cooling-off' period. If you've already used the service you're likely to be charged for what you've used - for example calls made on a mobile phone.
Even though they don't have to do it by law, lots of shops will say you can return items within 14 or sometimes even 30 days, as long as they're not used. Your rights are the same even if you couldn't check or try on the item before you bought it, for example if the changing rooms were closed.
A refund policy is a document that outlines the rules for getting refunds for purchased goods and services. A refund policy often details the eligibility requirements for refunds, types of refunds given, the refund timeframe, and the return process.
People have been using Xiaomi phones for decades now and feedbacks on the performance have been positive more than not. However, there is one thing that users are concerned about their data policy and that is their handling of user data. They are particularly worried about how their data is used and shared.
The Limited Warranty starts from the day the customer receives the product. During the warranty period, any defects listed in < Mi Phone and Mi Pad Defects List >shall be repaired free of charge by Xiaomi.
Is broken screen covered by MI warranty?
Physical damages like screen or any hardware damages due to liquid spill etc. are not covered under manufacturer's warranty and may cost you subsequent repair charges. Mi Protect covers you against accidental and liquid damages throughout your membership.
A warranty is valid only in the presence of a legitimate invoice. If you have lost your device's invoice, it will be considered more than a year old, and you will receive a corresponding price quote. Although, only Indian invoices are considered for the purpose of validating warranty.
Mi Screen Protection gives protection to the Screen of your Xiaomi Mobile against any kind of Accidental and Liquid Damages.In case of any accidental damage to your Screen, OneAssist will provide you cashless repair from authorized Xiaomi service center. You just need to pay a deductible of Rs. 350 per claim.
The main difference between Xiaomi and Samsung is their price. While Samsung spends hundreds of millions on marketing, Xiaomi does not, and it's a good sign for the future. In terms of hardware, the Xiaomi's cameras are more advanced than those of Samsung.
On accepting the exchange value offered for your device, your Mi account will be credited with the exchange value coupon, instantly. Place a new smartphone order & use the exchange value coupon during checkout. Handover your old phone for a new smartphone at the time of delivery to our executive.